Contact
PinMe is a small, independent app. Questions, bug reports, feature ideas and privacy requests all reach the same inbox, and a real person answers. We aim to reply within a few days.
Reporting a bug
Including these makes a fix far more likely:
- Your iPhone or iPad model and iOS version (Settings → General → About)
- The app version (PinMe → More, at the bottom)
- The link you were saving, if the problem is with a TikTok, Instagram, YouTube or other post
- What you did, what you expected, and what happened instead
- A screenshot or screen recording, if it is something you can see
Subscriptions and refunds
PinMe Pro is billed by Apple, not by us, so we cannot issue refunds or see your payment details. To manage or cancel, open your Apple Account subscriptions, or on your device: Settings → your name → Subscriptions. Refund requests go to Apple at reportaproblem.apple.com.
If you subscribed and Pro is not showing, tap Restore Purchases in PinMe → More first, then email us if it still does not appear.
Privacy
PinMe has no accounts and keeps your saves, notes, tags, pins and plans on your own device, so there is usually no personal data for us to look up. The Privacy Policy explains what does and does not leave your device. Privacy questions can go to the address above.
Content from other apps
Posts you save from TikTok, Instagram, Facebook, YouTube, Pinterest, X and other platforms belong to their creators and play through each platform's official player. PinMe is not affiliated with any of them. If you are a creator and something is shown incorrectly, email us a link and we will look into it.
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